Privacy Policy

Last updated: December 16, 2024

1. Introduction

Welcome to Linguametric ("we", "us", "our"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using our Service, you explicitly consent to the collection and use of your data as described in this Privacy Policy. If you do not agree with this policy, please do not use our Service.

2. Data We Collect

We collect the following categories of data:

2.1 Identity Data

  • First name and last name
  • Username or similar identifier
  • Profile information provided during registration

2.2 Contact Data

  • Email address
  • Organization/Institution affiliation (if applicable)

2.3 Technical Data

  • Internet Protocol (IP) address
  • Browser type and version
  • Device type and operating system
  • Time zone setting and location data (country-level)
  • Login timestamps and session duration
  • User agent string

2.4 Usage Data

  • Information about how you use our website and services
  • Feature usage patterns and preferences
  • Click patterns, page views, and navigation paths
  • Session recordings (via analytics tools)

2.5 Voice & Audio Data (Critical)

  • All audio recordings you submit for analysis
  • Transcriptions generated from your audio
  • Real-time audio streams during live sessions
  • Any spoken content within your recordings

Important: Audio data is transmitted to and processed by third-party AI services. We may retain recordings indefinitely for service improvement and legal compliance purposes.

2.6 Assessment & Content Data

  • Assessment results and scores
  • AI-generated feedback and analysis
  • Session transcripts and conversation history
  • Any text or content you input into the Service

3. How We Use Your Data

We use your personal data for the following purposes:

  • Service Provision: To provide AI-powered speaking analysis and feedback
  • Account Management: To manage your registration and account
  • Authentication: To verify your identity and secure your account
  • Communication: To send service-related notifications and updates
  • Analytics: To understand usage patterns and improve our Service
  • Security: To detect, prevent, and address fraud, abuse, or security issues
  • Legal Compliance: To comply with legal obligations and respond to legal requests
  • Product Improvement: To develop new features and improve existing ones
  • Research: To conduct anonymized research and generate aggregated insights

Processing Notice: All data you submit, including voice recordings and personal information, WILL be processed, analyzed, and may be stored indefinitely. By using the Service, you acknowledge and consent to this processing. We accept no responsibility for any outcomes resulting from this processing.

4. Third-Party Data Processors

We share your data with the following categories of third parties:

4.1 AI Service Providers

Your audio recordings and text inputs are processed by Google AI services (Gemini) to generate analysis and feedback. Data transmitted to these services is subject to their respective privacy policies and data processing terms.

4.2 Analytics Providers

We use Microsoft Clarity and similar analytics tools to understand user behavior within our application. These tools may record session activity, clicks, scrolls, and page interactions. For authenticated users, analytics tracking is mandatory as per our Terms of Service.

4.3 Cloud Infrastructure Providers

Your data is stored on cloud servers provided by reputable infrastructure providers. We implement appropriate security measures to protect data in transit and at rest.

4.4 Payment Processors

If you make payments, transaction data is processed by third-party payment providers. We do not store your complete payment card information.

5. Cookies & Tracking Technologies

We use the following tracking technologies:

  • Essential Cookies: Required for basic site functionality and authentication
  • Analytics Cookies: To understand how users interact with our Service
  • Session Tracking: To maintain your session state and preferences
  • Local Storage: To store user preferences and consent choices

On public pages, you may choose to accept or decline non-essential cookies. However, for authenticated dashboard areas (Institution, Admin, Student), analytics tracking is enabled by default as part of our Terms of Service.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:

  • As long as your account is active
  • As required to comply with legal obligations
  • To resolve disputes and enforce agreements
  • For legitimate business purposes (e.g., product improvement, research)

Audio recordings and assessment data may be retained indefinitely for quality assurance, training, and service improvement purposes, even after account deletion.

7. Data Anonymization & Processing

Important: When processing your data for AI analysis and feedback generation, we generally do not use your name or personal identifiers. Your audio and text submissions are processed without attaching your personal identity to the content being analyzed.

However, you should be aware that we retain full user information in our systems for account management, service delivery, and legal compliance purposes.

For certain purposes, we may anonymize or pseudonymize your data:

  • AI processing is performed without personal identifiers attached to the content
  • User names may be partially masked in certain reports (e.g., "J. Doe" instead of "John Doe")
  • Aggregated statistics do not identify individual users
  • Research data is anonymized before analysis

Note: While processing outputs may be anonymized, we retain full identifying information internally for account management, billing, and legal purposes.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including:

  • Encryption of data in transit (TLS/SSL)
  • Secure authentication mechanisms
  • Access controls and authorization
  • Regular security assessments

Disclaimer: While we implement security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data and accept no responsibility for unauthorized access, data breaches, or security incidents beyond our reasonable control.

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data (subject to legal retention requirements)
  • Restriction: Request limitation of processing
  • Portability: Request transfer of your data
  • Objection: Object to certain types of processing

To exercise these rights, please contact us at the email address provided below. We may require verification of your identity before processing requests. Some requests may be denied if they conflict with legal obligations or legitimate business interests.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. By using our Service, you consent to such transfers. We implement appropriate safeguards for international data transfers as required by applicable law.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting. Your continued use of the Service after any modifications constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically for any updates.

13. Disclaimer of Liability

WE ACCEPT NO RESPONSIBILITY for any consequences arising from our data processing activities, including but not limited to:

  • Unauthorized access or data breaches
  • Data loss or corruption
  • Third-party processing activities
  • Inaccuracies in processed or generated data
  • Any decisions made based on processed data

By using the Service, you acknowledge that all data will be processed and you release us from any claims arising from such processing.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]